Skilled IT professional with a solid background in hardware and software support, recognized for adept problem-solving abilities and a commitment to delivering exceptional service. Fluent in German with proficiency in English, I have acquired a wealth of practical IT experience through hands-on roles in the field. With a focus on continuous improvement, I bring a proactive approach to troubleshooting and a dedication to ensuring smooth IT operations.
February 2020- January 2023
Conducting repairs on notebooks, tablets, and smartphones. Providing consulting and services for IT and multimedia devices. Independently troubleshooting and resolving issues using modern diagnostic tools. Selling replacement parts and accessories. Repairing PC systems. Handling order intake and processing. Certified Apple Service Technician.
Agust 2023 - Present
Conduct on-site installation, maintenance, and updates of hardware and software systems, ensuring optimal performance and functionality. Responded quickly to emergency maintenance requests for timely on-call support. Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites. Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations. Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
2018 - 2019
BBS Europa Schule, Medien Design - Oschersleben (Germany)
Software Proficiency: Advanced skills in Adobe Creative Suite (Photoshop, Illustrator), and other design tools. Digital Media: Experience in creating digital content for websites, social media, and multimedia presentations. Project Management: Ability to manage design projects from concept to completion, ensuring adherence to client specifications and deadlines. Creative Problem Solving: Developing innovative design solutions to meet client needs and project objectives. Print Production: Understanding of the print production process, including prepress, printing, and finishing techniques.2012 - 2015
2020
Apple certified technician
Certified through Apple's Global Service Exchange (GSX) program, enabling authorized repair and maintenance of Apple products. This certification demonstrates proficiency in diagnosing and resolving hardware and software issues for a wide range of Apple devices, including MacBooks, iPhones, iPads, and more. Key skills and knowledge areas include: - Comprehensive understanding of Apple hardware and software ecosystems - Expertise in performing detailed diagnostics and troubleshooting - Proficiency in executing repairs and replacements of components such as screens, batteries, and logic boards - Adherence to Apple's stringent repair standards and protocols - Utilization of GSX tools and resources for efficient case management and repair processes This certification underscores a commitment to maintaining high-quality service and support standards, ensuring reliable and effective repairs for Apple customers.
Client
Demonstrated remarkable expertise in both hardware and software support. His proactive approach and excellent communication skills made him a reliable go-to person for both clients and colleagues. His ability to handle high-pressure situations with ease is commendable.
Client
His quick adaptation to new tools and technologies, coupled with his strong analytical skills, has made a noticeable impact on our IT support services. He is highly recommended for any role requiring technical expertise and customer focus.
Team Lead
Farhad’s meticulous attention to detail and strong organizational skills were evident in every project he handled. He played a crucial role in streamlining our IT processes, resulting in increased efficiency and reduced downtime. His innovative solutions and ability to adapt to new technologies have been invaluable to our team.
Address
39104 Magdeburg
Phone
+49 (0) 15202005599
farhad@kheirandish.de